BUS599 Operations Technology Management and Social Responsibility Plan Paper Example
BUS599 Operations Technology Management and Social Responsibility Plan Assignment Brief
Assignment Instructions Overview
This assignment requires you to build on your developing business plan by focusing on four critical areas: Operations, Technology, Management and Organization, and Social Responsibility. You will revise the Operations and Social Responsibility sections based on prior feedback while developing new content for the Technology and Management and Organization sections. The assignment emphasizes practical planning, cost estimation, and clear integration of business strategies.
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Understanding Assignment Objectives
The objective of this assignment is to provide a structured and realistic plan that shows how your company will function, what resources it will need, and how it will demonstrate responsibility toward stakeholders and the environment. By working through these sections, you will learn how to:
- Design effective operational processes and allocate resources.
- Select and justify the technology infrastructure to support your business.
- Develop a sound management and organizational structure.
- Demonstrate awareness of social and environmental responsibility in business.
The Student’s Role
As the entrepreneur, you will act as both strategist and planner. Your role is to:
- Apply your knowledge of operations, technology, management, and social responsibility to your company.
- Revise earlier work using feedback while incorporating new analysis where required.
- Assign realistic costs and figures to support the financial viability of your plan.
- Clearly justify choices in management, technology, and sustainability.
Competencies Measured
This assignment measures your ability to:
- Develop an Operations Plan that defines facilities, production or service processes, and personnel needs.
- Construct a Technology Plan that identifies software, hardware, and telecommunication requirements.
- Create a Management and Organization Plan that defines leadership roles, responsibilities, and organizational structure.
- Produce a Social Responsibility Plan that reflects your company’s impact on stakeholders and outlines environmentally responsible practices.
- Integrate costs into your plan to align with financial projections and sustainability goals.
BUS599 Operations Technology Management and Social Responsibility Plan Paper Example
Operations, Technology, Management, and Social Responsibility Plan
Operations Plan
Facilities
Modesta Fashion Co. will operate from a leased facility located in Atlanta, Georgia. The location has been strategically selected within a 100-mile radius to ensure accessibility to suppliers, customers, and workforce talent. The facility will cover approximately 2,500 square feet, divided into a small retail showroom, an office space, a storage area for raw materials and finished clothing, and a small workshop for tailoring and finishing. The lease cost is projected at $3,000 per month, which includes building maintenance and security fees.
Utilities are an essential part of operational expenses. The estimated monthly cost of electricity is $250, reflecting the use of sewing machines, lighting, air conditioning, and computer equipment. Water and sewer services are projected at $120 per month, while gas expenses are minimal, averaging $40 per month, given limited heating needs. Waste disposal, including textile recycling and general trash removal, will be managed at a monthly cost of $90. Collectively, utility costs will amount to approximately $500 per month, supporting efficient day-to-day operations.
The facility will be designed to create a professional and eco-friendly environment. Energy-efficient LED lighting, recycled furniture for the showroom, and space optimization will minimize costs while projecting a sustainable brand image. The showroom will serve both as a retail outlet for walk-in customers and a space for client consultations, while the storage and workshop areas will support production and inventory management.
You Can Also Check Other Related Assessments for the BUS 599 Strategic Management Course:
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Production Process / Description of Operations
Modesta Fashion Co. specializes in designing, producing, and retailing sustainable and modest fashion apparel. Operations will follow a hybrid model that combines in-house production for premium collections with outsourcing of bulk manufacturing to local textile partners. This approach balances cost efficiency with quality control.
The production process begins with design and prototyping led by the creative team. Digital design software will be used to create patterns, which are then printed and tested on fabric samples. The company will use sustainable fabrics such as organic cotton, bamboo fiber, and recycled polyester, sourced from certified suppliers in Georgia and neighboring states.
In-house production involves cutting, stitching, finishing, and quality checks for small-batch collections, custom orders, and limited-edition lines. Bulk production orders will be contracted to local factories adhering to ethical labor and environmental standards. After production, items will be stored in the facility’s warehouse before being distributed through online orders and retail sales.
To ensure quality, Modesta Fashion Co. will implement a four-step inspection process:
- Fabric Quality Check – Assess durability, sustainability certifications, and defect control before cutting.
- Stitching Inspection – Ensure seams meet durability and aesthetic standards.
- Final Product Review – Evaluate fit, finish, and brand label placement.
- Customer Feedback Loop – Collect insights post-purchase for continuous improvement.
Inventory management will use a just-in-time approach to minimize storage costs and waste. Technology will track sales trends and forecast demand, ensuring raw materials and finished goods align with customer preferences. Items will be stocked for an average of 45 days before re-ordering or production.
The company will invest in essential equipment, including five industrial sewing machines ($6,000 total), one cutting table ($2,000), garment racks ($1,500), office furniture ($3,000), and delivery equipment such as rolling carts ($1,000). A small delivery van will be purchased for $25,000 to facilitate transportation of raw materials and finished products within the service radius.
Personnel Needs
Efficient operations require a skilled and motivated workforce. Modesta Fashion Co. will initially employ 12 staff members across various roles, structured to align with operational needs and business growth.
| Position | Number of Employees | Annual Salary per Employee | Total Cost |
| Operations Manager | 1 | $60,000 | $60,000 |
| Production Staff (Tailors & Sewers) | 4 | $32,000 | $128,000 |
| Quality Control Specialist | 1 | $35,000 | $35,000 |
| Sales Associates | 2 | $28,000 | $56,000 |
| Logistics & Inventory Coordinator | 1 | $30,000 | $30,000 |
| Customer Service Representative | 1 | $29,000 | $29,000 |
| Delivery Driver | 1 | $27,000 | $27,000 |
| Part-time Accountant | 1 | $20,000 | $20,000 |
The personnel plan ensures coverage of design, production, sales, logistics, and customer engagement. Training will be provided regularly to improve skills, customer interaction, and efficiency.
Technology Plan
Software Needs
Technology will play a critical role in ensuring efficiency and scalability. Modesta Fashion Co. will deploy a mix of specialized and general software:
- Customer Relationship Management (CRM) Software – $1,200 per year to manage customer data, track interactions, and optimize loyalty programs.
- Accounting Software (QuickBooks or FreshBooks) – $500 per year to track revenue, expenses, payroll, and generate reports.
- Inventory Management Software – $1,000 per year to monitor stock levels, forecast demand, and reduce overstocking.
- E-commerce Platform (Shopify Advanced Plan) – $3,000 per year to facilitate online sales, secure payments, and manage marketing integrations.
- Graphic Design Software (Adobe Creative Suite) – $720 per year for marketing, branding, and digital campaigns.
Annual software costs will total approximately $6,420.
Hardware Needs
The company requires modern hardware to support software operations and customer interactions. Hardware investments include:
- Five desktop computers ($4,500 total) for design, administration, and sales functions.
- Two laptops ($2,400) for remote work, marketing, and on-the-go management.
- Three tablets ($1,500) for use in the showroom and client consultations.
- One multifunction printer/scanner ($400).
- Two cloud-based servers for storage and security ($1,800 annually).
Initial hardware investments are estimated at $8,800, with server costs recurring annually.
Telecommunication Needs
Reliable communication is vital for fashion retail. Modesta Fashion Co. will invest in:
- High-speed Internet service at $150 per month, ensuring stable connections for e-commerce and online meetings.
- VoIP phone system with multiple lines at $200 per month to manage customer inquiries.
- Mobile devices for key staff members at $100 per month per device (five lines totaling $500).
- Business fax/email integration service at $50 per month.
The monthly telecommunication budget will be $900, translating to $10,800 annually. This infrastructure will enhance customer engagement, supplier collaboration, and internal coordination.
Management and Organization Plan
Key Management Employees
Modesta Fashion Co. will be led by a diverse team with strong expertise in fashion, retail, and business strategy.
- Chief Executive Officer (CEO) – Oversees strategic direction, investor relations, and brand positioning. Background in fashion entrepreneurship with 10 years of experience. Annual salary: $85,000.
- Chief Operating Officer (COO) – Manages production, logistics, and quality control. Holds a Master’s in Supply Chain Management and has prior experience in textile operations. Annual salary: $70,000.
- Marketing Director – Leads marketing campaigns, social media strategy, and public relations. Background in digital marketing with 8 years of industry experience. Annual salary: $60,000.
- Finance and Accounting Manager – Handles budgets, payroll, and compliance. Certified Public Accountant with 12 years of experience. Annual salary: $65,000.
- Human Resources Manager – Manages recruitment, employee benefits, and workplace culture. Holds HR certifications with 7 years of HR experience. Annual salary: $55,000.
The management team ensures balance between creativity, operational efficiency, financial oversight, and workforce engagement. Their combined skills will drive sustainable growth and long-term success.
Management Hierarchy
The organizational hierarchy establishes clear accountability and communication channels.
CEO
|
———————————-
| | |
COO Marketing Director Finance & HR Manager
| |
Production & QC Team HR Coordinator & Accountant
|
Sales Associates, Logistics,
Customer Service, Driver
This structure positions the CEO at the top, followed by three functional leaders. The COO oversees production and logistics, while the Marketing Director handles customer acquisition and brand development. The Finance and HR Manager supervises financial reporting and workforce management. Below them, staff members execute day-to-day tasks under their respective supervisors.
Social Responsibility Plan
Impact on Stakeholders
Modesta Fashion Co. acknowledges that business success depends on creating value for all stakeholders.
- Employees will benefit from fair wages, flexible work hours, and training programs. Health insurance, paid time off, and performance-based bonuses will ensure loyalty and motivation.
- Customers will receive high-quality, sustainable fashion at affordable prices. Transparency in sourcing and eco-friendly packaging will strengthen trust.
- Suppliers will gain from long-term contracts and fair payment practices. Partnerships will prioritize suppliers with sustainability certifications.
- Community impact will include fashion workshops for young designers, sponsorship of local events, and donations to charities focused on women’s empowerment and education.
Environmental Impact
Sustainability is central to Modesta Fashion Co.’s mission. Initiatives to minimize environmental impact include:
- Use of sustainable fabrics such as organic cotton and recycled polyester.
- Adoption of digital receipts and online documentation to reduce paper use.
- Recycling program for fabric waste and defective items.
- Energy-efficient equipment in production and lighting systems in the facility.
- Encouragement of eco-friendly transportation for deliveries, with the long-term goal of transitioning to electric vehicles.
Through these measures, Modesta Fashion Co. will integrate profitability with social and environmental stewardship, ensuring a long-term positive impact on stakeholders and the planet.
References
Cramer, J. (2021). Corporate social responsibility and sustainable business practices. Journal of Business Strategy, 42(5), 45-53. https://doi.org/10.1108/JBS-03-2021-0045
Ekanem, I. (2020). Operations management in small fashion enterprises. International Journal of Retail & Distribution Management, 48(9), 955-970. https://doi.org/10.1108/IJRDM-11-2019-0384
Kanani, N., & Shafiei, B. (2019). Employee empowerment strategies in retail organizations. Journal of Business and Management Studies, 6(3), 12-20. https://doi.org/10.12816/0019407
Kumar, A., & Singh, D. (2022). Eco-friendly supply chain management in the textile industry. Asian Journal of Sustainable Business Practices, 8(2), 77-89. https://doi.org/10.5958/2249-7307.2022.00180.3
Nguyen, H. (2023). Digital transformation in fashion retail: The role of technology in sustainable growth. Journal of Retail Innovation, 15(2), 101-118. https://doi.org/10.1080/23311975.2023.1112234
Detailed Assessment Instructions for the BUS599 Operations Technology Management and Social Responsibility Plan Assignment
Paper details
Overview
In this assignment, you will focus on these sections of your business plan: Modesta Fashion Co.
Operations.
Technology.
Management and Organization.
Social Responsibility.
You will revise the Operations, and Social Responsibility sections based on the feedback you received in the discussion threads and any changes you want to make to your business plan.
The Technology and Management and Organization sections are new. You have not worked on these sections in your discussion threads.
Reminders and Notes
Your chosen company will operate within a 100-mile radius of your home address (Atlanta, GA). Your goal is to reach $1 million in sales by the end of the second year.
Be sure to follow the guidelines below.
For-Profit Startup Company Guidelines. [DOCX] Download For-Profit Startup Company Guidelines. [DOCX]
You are not starting this assignment from scratch. You have already worked on these sections of your business plan in the weekly discussions:
Operations (Week 5 discussion).
Social Responsibility (Week 6 discussion).
Write a 4–8 page paper in MS Word, in which you provide the specified information in each section.
Use the template below to complete your assignment:
Assignment 3 – Operations, Technology, Management, and Social Responsibility Plan Template. [DOCX] Download Assignment 3 – Operations, Technology, Management, and Social Responsibility Plan Template. [DOCX]
Operations Section (1–2 pages)
Notes
Chapter 11, “Operations,” pages 195–218 of your textbook, provides information about developing an operations plan. The chapter also provides a sample operations plan. You’ve already read this chapter in Week 5. Refer to it on an as-needed basis as you work on this section of your business plan.
Assign a dollar amount to each operational cost you find; you will need these figures for your financials in the Company Financials Excel Template Download Company Financials Excel Template.
Revise your post and the feedback you received in week 5 to create your operations plan.
Instructions
Create an operations plan for your selected company expanding on each of these topics, including any applicable costs:
Facilities.
Describe the facility, including its location.
Specify whether it is rented or owned; include any associated costs.
Estimate the cost of utilities, such as water/sewer, gas, electricity, and trash removal.
Production Process/Description of business operations.
Describe the production process (how you will produce the product) or describe how your business will operate if this is a retail or service company.
Identify the equipment, furniture, vehicles, etc., you will use and the associated costs.
Explain your approach to quality control.
Explain your approach to inventory, as applicable.
Personnel Needs
Specify the number of employees you plan to have, including managers.
Identify their roles, wages, and salary.
Technology Section (1–2 pages)
Notes
Chapter 12, “Technology Plan,” pages 225–234 of your textbook, provides information about developing a technology plan. The chapter also provides a sample technology plan. You’ve already read this chapter in Week 5. Refer to it on an as-needed basis as you work on this section of your business plan.
Assign a dollar amount to each technology cost you find; you will need these figures for your financials (Company Financials Excel Template).
Consider the type of technology your selected company will use to conduct activities, such as managing personnel; taking, fulfilling, and tracking orders; managing inventory; communicating with customers and providing customer service; and producing your product or providing your service.
Instructions
Create a technology plan for your selected company expanding on each of these topics, including any applicable costs:
Software Needs.
Examples of software you might need include graphics, customer relationship management, accounting, inventory, and office suite.
Hardware Needs.
Examples of hardware you might need include computers, monitors, servers, routers, and tablets.
Telecommunication Needs.
Examples of telecommunication equipment you might need include phones, Internet, fax, and mobile phones.
Management and Organization Section (1–2 pages)
Notes
Chapter 13, “Management & Organization,” pages 235–258 of your textbook, provides information about developing a management and organization plan. The chapter also provides a sample management and organization plan. This chapter was part of the assigned reading for this week. Refer to this chapter on an as-needed basis as you work on this section of your business plan.
Be sure to include the salary costs associated with the management personnel; you will need these figures for your financials (Company Financials Excel Template).
Instructions
Create a Management and Organization plan for your selected company expanding on each of these topics, including any applicable costs:
Key Management Employees.
List key management team members, provide a brief description of each person’s background (experience, skills, certifications, etc.) and job responsibilities, and include their salary.
Justify your selections.
Explain how each manager can make a difference in your business.
Management Hierarchy.
Outline your company’s management hierarchy using the flow charts on page 248 of your textbook as a guide.
Import/include all charts or diagrams into the MS Word document.
Social Responsibility Section (1–2 pages)
Notes
Chapter 14, “Social Responsibility & Sustainability,” pages 259–270 of your textbook, provides information about developing your social responsibility plan. The chapter also provides a sample social responsibility and sustainability plan. You’ve already read this chapter in Week 6. Refer to it on an as-needed basis as you work on this section of your business plan.
Revise your post and the feedback you received in week 6 to create your social responsibility plan.
Instructions
Create a social responsibility plan for your selected company expanding on each of these topics:
Impact on Stakeholders.
Describe the ways your chosen company will impact stakeholders, such as employees, customers, suppliers, and the community. This is the people section of the triple bottom line.
Customers.
Employees.
Community.
Suppliers (as applicable)
Examples:
What types of benefits (such as health care, flexible work hours, and opportunities for advancement and education) will your company offer employees?
What types of opportunities (such as classes, sponsored events, and assistance to causes and charities) will your company offer the community?
Environmental Impact.
Explain your approach to minimizing your company’s impact on the environment, considering all aspects of your operations. For example, your company might develop a process to minimize waste or reduce energy usage, such as using recycled materials in its production process.
Document Instructions
Delete the instructions in red before submitting the assignment!
Due: Week 8, worth 125 points
Length: The assignment should be 4 to 8 pages, excluding title page and reference page
Important:
- Review the description of this assignment under week 8 and use the tips provided along with this template to help you write.
- Be sure to review the guidelines provided: For-Profit Startup Company Guidelines
- Use the textbook and review the recommended pages. Note that your textbook has sample plans at the end of each paper.
- Review the grading rubric before writing. Know what you are graded for. Always look at the “exemplary” section.
Notes:
- Leave the text in black as it is. You are required to have a heading for each of the sections in your paper.
- Use SWS format. You will respond to each question using indented paragraphs. The preferred font is Times New Roman, size 12.
- The references must be on a separate page at the end of the paper.
- Check your paper for grammar, spelling, and organization in Microsoft Editor (https://library.strayer.edu/editor) before submitting it.
- Check your paper in Turnitin Draft Review (located after the Week 11 Module) for plagiarism. You should have 100% original content, paraphrase, and cite all sources (in-text citations and sources at the end).
Operations, Technology, and Management, and Social Responsibility Plan
Operations Plan
- Remember to assign a dollar amount to each operational cost you find, as you will need these figures for the financials document.
- Follow the guidelines provided in the For-Profit Startup Company Guidelines
- Check out Chapter 11- Operations
- You have addressed operations in the week 5 discussion. Be sure to check the feedback provided by the instructor and make changes as needed. Check the suggestions made by other students as well.
Facilities
- Describe the facility, including its location.
- Specify whether it is rented or owned; include any associated costs.
- Estimate the cost of utilities, such as water/sewer, gas, electricity, and trash removal.
Production Process/ Description of Operations (if service company)
- Describe how your business will function to make the product or deliver the service.
- Identify the equipment needed to run your business (machines, refrigerators, vehicles, furniture, etc.) including the cost of each major item.
- Explain your approach to quality control.
- Discuss your approach to inventory (as applicable).
Personnel Needs in Operations
- Specify the number of employees you plan to have, including managers.
- Identify their roles, wages, and/or salary.
Technology Plan
- Remember to assign a dollar amount for each cost, as applicable.
- Check out Chapter 12- Technology Plan
- Consider the type of technology your selected company will use to conduct activities such as managing personnel, taking, fulfilling, and tracking orders, managing inventory, communicating with customers and providing customer service, producing your product or providing your service.
Software needs
- List and briefly describe the software you think you will need and the approximate cost. Examples: graphic software, customer relationship management, accounting, inventory, office, etc.
Hardware Needs
- List and briefly describe the hardware you think you will need and the approximate cost. Examples: computers, monitors, servers, routers, tablets, etc.
Telecommunication Needs
- List and briefly describe the telecommunication equipment, etc. you think you will need and the approximate cost. Examples: phone, internet, fax, etc.
Management and Organization Plan
- Remember to include the salary costs associated with the management personnel you plan to hire.
- Check out Chapter 13- Management and Organization
- You will create a management and organizational plan for your selected company, expanding on the topics below.
Key Management Employees
- List key management team members and provide a brief description of each person’s background (experience, skills, certifications, etc.) and job responsibilities. Includes the salary.
- Justify your selections. Explain how each manager can make a difference in your business.
Management Hierarchy
- Using the flow charts on p. 248 as a guide, outline your company’s management hierarchy.
- You must include a chart or diagram in this section!! In Word, click on the Insert option at the top of the document/ then Smart Art/ then Organizational Hierarchy to create your figure.
Social Responsibility Plan
- Check out Chapter 14- Social Responsibility and Sustainability
- You addressed this topic in the week 6 discussion. Be sure to check the feedback provided by the instructor and make appropriate changes. Check the suggestions made by other students as well.
- Create a social responsibility plan for your selected company, expanding on each of the topics below:
Impact on Stakeholders
- Describe how your company will impact each of the stakeholders: employees, customers, suppliers, and the community.
Employees
Customers
Suppliers
Community
- Consider the benefits you plan to offer to your employees (healthcare, flexible hours, development opportunities), support to your community (sponsored events, classes, charities, etc.), suppliers (fair prices, support, loyalty), and customers (how do you plan to interact with them, consider your core values; offer quality products, etc.)
Environmental Impact
- Explain your approach to minimizing your company’s impact on the environment, considering all aspects of your operations.
- For example, your company might develop a process to minimize waste or reduce energy usage, such as using recycled materials in its production process.
Sources
- Cite all your sources (in-text citations and references).
- Use SWS to format all the references.
- Wikipedia and other similar websites (blogs, opinions) do not qualify as academic resources.
- You can use websites as long as the source is reliable (company websites, forbes.com, fda.com, census.com, etc.)
- For each reference you must have a corresponding in-text citation.
Below are examples of references (please delete and replace them with yours).
- U.S. Environmental Protection Agency. 2016. Causes of Climate Change. https://19january2017snapshot.epa.gov/climate-change-science/causes-climate-change_.html
- National Aeronautics and Space Administration. 2008. Graphic: The Relentless Rise of Carbon Dioxide. https://climate.nasa.gov/climate_resources/24/graphic-the-relentless-rise-of-carbon-dioxide/
- Ellie Zolfagharifard. 2014. Tree Roots Act as ‘Earth’s Thermostat’: Mountain Forest Growth Has Stabilized the Earth’s Climate for Millions of Years. http://www.dailymail.co.uk/sciencetech/article-2552933/Tree-roots-act-Earths-thermostat-Mountain-forest-growth-stabilised-Earths-climate-millions-years.html
- Ronnie Cummins. 2013. How Factory Farming Contributes to Global Warming. https://www.ecowatch.com/how-factory-farming-contributes-to-global-warming-1881690535.html
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