Case studyYou have recently been appointed as the new IT risk manager of a countrywide online trading business called DirectToCust which sells items directly to the public. Its headquarters are located in Cape Town, in the Western Cape and has warehouses in Gauteng, KZN, and the Free state. The company employs over 200 call centre agents and about 10 business managers for both inbound and outbound transactions and logistics. They work both day and night shifts in an open-plan workspace of around 40 x 38 m with each agent having their own desk, networked computers and essential office stationery to conduct business. Most, if not all, call centre agents’ desktop PCs are connected to a local network using Ethernet cabling while most line managers’ laptops are wirelessly connected to enable free movement around the premises. All the servers, switches, router, gateways, firewalls, etc., are located at the adjacent IT office and maintained by one network administrator and six support technicians (four dayshift and two nightshift), the company opted for software-as-a-service, through various cloud computing service provider for all their software needs and therefore the presence of IT personnel is for day-to-day business support only. Before your recruitment, the company was experiencing a couple of complaints such as:1.Theft of personal belongings during working hours.2.The network policy can be amended by IT support team without the knowledge of the IT administrator.3.Employees spending more time on social media than working.4.Theft of customers’ details for own and commercial use, using USB and other portable storage.5.Infected and corrupted employees and customer database.6.The local IT team often experience issues when communicating with the overseas cloud service provider team.7.All employees must change their password every week, and as a result, many employees who cannot memorise their new password simply write them down for safekeeping.8.Regular firewall breaches were observed during the last couple of months and resulting to bottleneck and unauthorised access.9.Some employees can easily guess their colleague password to login. 10.The website was recently hacked, disfigured and propaganda message posted, and it took the local IT team 48 hours to take back control of the website. 11.Misappropriation of business funds by some employees.
19; 20; 21 2021© The Independent Institute of Education (Pty) Ltd 2021Page 4 of 5 12.Easy access to the server room and malicious reconfiguration of proxy-server mostly during nightshift.13.Managers unable to monitor employer activities live.14.Poor financial accountability and traceability; all managers are able to edit log files without authorisation. 15.Information and communications were being hijacked or looked into before reaching their destination.Question 1(Marks: 50)Using the knowledge and expertise you have accumulated from the above case study information, answer the following questions.

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